LOST PROPERTY

We are sorry to hear you may have misplaced a personal item while traveling with us on one of our ferries on our Dover to Calais route, we’re here to help.

We have partnered with Lost Property Management to Complete Lost Property Service, CLPS.

The system used to manage lost property enquiries for our Dover to Calais route is managed by Complete Lost Property Service, CLPS. You can use the form below to record the lost property with our team or to find out if your lost property has been handed in and how to claim it back.

Please note this form is for items found on our Dover to Calais services only, for details on how to reclaim lost items for our other routes please see details below.

Once the form has been completed, your lost item will be registered and you will be notified via email if a match has been found.

Please be aware it may take some time, possibly 7-14 days for any found items to be received and logged, before matching can occur, we thank you for your patience in this time.

Please ensure to give as many details as possible, to help us best locate your lost property.

Please note, if you are travelling with another ferry operator, you must contact the operator directly to reclaim your list property. The below form is for P&O Ferries ships only.

Lost Property Contacts

Dover to Calais Route

Hull to Rotterdam Route

If you have misplaced a personal item while traveling with us on one of our Hull to Rotterdam ferries, we’re here to help, you can contact us 7 days a week via the below.

7 days a week 10:00-12:00
by email: security.hull@poferries.com
by phone: 01482 708 237

Larne to Cairnryan Route

If have misplaced a personal item while traveling with us on one of our Larne to Cairnryan ferries, either on the ferry or at the port, customers can contact our team via the below:

Email: help@poferries.com

Please be aware it may take some time to locate your item, we aim to reply within 7-14 days if items have been located, we thank you for your patience in this time.

Lost Property FAQ's

1 How do I report lost property with P&O Ferries?

If you need to report ferry lost property, you can do so at any time using our form above. However, if you are still onboard when you realise an item is missing, please visit the reception desk immediately. Our crew may be able to help you locate your belongings before arrival at the port. If your item is not found during this time, you will be asked to complete our form located on our Lost Property page. Please note this service is only available on our Dover to Calais route.

2 I left an item on board, how do I reclaim it?

When reclaiming lost property across our ferries, the process is slightly different. For Dover to Calais services please use our form shown above to log your lost item. For lost property on our Hull to Rotterdam ferries, please contact our security team by email: security.hull@poferries.com or by phone: 01482 708 237. For items lost on our Larne to Cairnryan route please contact our team via email: help@poferries.com.

Please note, if you are travelling with another ferry operator, you must contact the operator directly to reclaim your list property. The form is for P&O Ferries ships only.

3 How long does it take for P&O Ferries to process lost property requests?

For all ferry lost property enquiries across our routes, please allow 7–14 days for any recovered items to be returned to port and securely logged before matching can take place.We appreciate your patience and understanding during this process.

4 How do I report a lost item after leaving the ferry?

If you have already disembarked, you can still report your ferry lost property:

Use the form for our Dover to Calais route.
Contact the relevant route email listed above for other services.

We strongly recommend reporting your lost item as soon as possible to increase the chances of recovery.

Please note, if you are travelling with another ferry operator, you must contact the operator directly to reclaim your list property. The reclaim form is for P&O Ferries ships only.

5 How will I be notified if my lost item is found?

If you have used the service for our Dover to Calais route, you will be notified via email. For all other routes, a member of P&O staff, either from our security team or customer service team will contact you via email.