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Day trip
From: Dover
To: Calais
 
 
Day trip
 
Day trip
Accessible Travel with P&O Ferries

At P&O Ferries, we want to ensure all passengers have a safe, comfortable and enjoyable sailing with us, particularly those who may require additional assistance. That’s why we are dedicated to ensuring we can accommodate our passengers’ needs and special requirements as best we can. 
 
If you or someone you are travelling with has a disability, hidden disability or reduced mobility, at P&O Ferries, we make sure all the support you need is put in place so you can travel comfortably with no stress. 

To ensure we provide the best accessibility in ferry travel, please notify us in advance or when making your booking, so we can best support you at check-in, boarding, on board, and when disembarking the ship. This will allow our teams to ensure we can accommodate your needs ahead of your journey with us so that you can have a safe and enjoyable experience.

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Accessible Travel Planning

At P&O Ferries, we are proud to introduce Changing Places facilities on our newest vessels on the Dover to Calais route. The P&O Pioneer and P&O Liberté are the first in our fleet to feature formally accredited Changing Places, enhancing accessible travel for all passengers.

These larger accessible toilets support children and adults with profound and multiple disabilities, offering equipment such as hoists, curtains, adult-sized changing benches, and space for carers. Located on Deck 8 opposite reception, the facility is available on all of our Pioneer and Liberté sailings with emergency assistance at all times.

Should you not find the information you are looking for or have a query relating to travelling with a disability, or for more information and guidance to help with accessible travel planning, contact us today, and let’s discuss how best we can support you. 
 
We look forward to welcoming you onboard!

Photo of P&O ship sailing at sunset
Travelling With Assistance Dogs

We are delighted to welcome registered assistance dogs, including guide dogs, on board all our passenger ships and routes. To help us ensure a smooth journey for you and your companion, please let us know at the time of booking if you or anyone in your group will be travelling with an assistance dog.

For a seamless boarding experience, please ensure your dog is wearing its working jacket or lead slip so it can be easily identified by our crew. All assistance dogs are fully welcome to join you across all passenger areas on board, including our restaurants and bars, so you can relax and enjoy every part of your trip together.

Please note that your dog must comply with the Pet Travel Scheme requirements; you can find out more details about bringing your dog into Great Britain here or check the official government guidelines before you travel to Europe.

Assistance dogs travel free
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Discover our routes
Guide Dog waiting with owner at crossing

Accessible Ferry Travel

Disability sign

Quality Standards Accessible Travel

At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

You can view our Quality Standards Accessible Travel policy for more information on accessibility throughout our routes, using the link below.

View Quality Standards Policy.
Man with disability pushing disabled access button

Sunflower Lanyard Scheme

If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required.

The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.

Check out Euan's Guide for customer feedback regarding disabled access information.

Sensory Guide

We know how important it can be to know what to expect when taking a trip on one of our ferries, so we've compiled this Sensory Guide so you or your loved ones know exactly what they might experience while travelling! From what you might see from checking in at the port, to the smells and sounds you'll find on board, our Sensory Guide will give you a great idea of what's to come and help you feel more prepared. 

Currently the Sensory Guide is only specific to our Dover to Calais and Calais to Dover route, but all routes are coming soon.

You can download our Sensory Guide here.

Accessible Travel FAQ's

1 What is accessible travel?
Accessible travel ensures that people of all abilities, including those with disabilities or reduced mobility, can travel safely and comfortably. It involves providing facilities, services, and support that remove barriers and allow everyone to enjoy journeys independently or with assistance as needed. Planning for accessible travel helps ensure a smooth and stress-free experience.
2 How do P&O Ferries provide good accessibility facilities across their routes?
P&O Ferries offers a range of accessible travel facilities across all routes, including wheelchair-accessible cabins, accessible toilets, lifts, ramps, and specially adapted seating areas. Our newest vessels on the Dover to Calais route are installed with Change Places, which feature bigger changing facilities, designed to better support passengers with additional needs and disabilities.
3 How does P&O Ferries support travellers with disabilities?
P&O Ferries supports travellers with disabilities through personalised assistance, including priority boarding, staff support throughout the journey, and the provision of accessible facilities. Passengers can notify us in advance to ensure all necessary arrangements are in place, making accessible travel planning simple and reliable. Special assistance is also available at our terminals, onboard, and during embarkation and disembarkation.
4 Can I travel with an assistance dog on a ferry?
Yes, we welcome all registered assistance and guide dogs onboard our ferries. You must ensure your dog complies with the government Pet Travel Scheme with travelling to the EU and returning to Great Britain. Assistance dogs are welcome to join you in all passenger areas of the ship, including restaurants, bars and lounges. To book simply select 'special assistance required' when selecting your passenger numbers and choose 'I have a guide dog' from the dropdown options.
5 How do I book accessible travel with P&O Ferries?

To ensure we provide the best accessibility in ferry travel, please notify us in advance or when making your booking that you require special assistance. You can do this by following the steps below.

- Use our booking widget located at the top of this page to enter your travel details.

- When selecting your passenger numbers in the passenger drop down please enter the number of people travelling and then select the 'Special assistance required' toggle.

- Select one of the accessibility options from the dropdown menu.

- Enter your vehicle type, departure and return dates then continue via the 'book now' button.