Electric Vehicle Charging
Updated: Thu 18 Jun 2026
Special Terms and Conditions - Electric Vehicle Charging
A copy of these Special Terms and Conditions is available on the P&O Ferries website and a hard copy provided to all users on their initial charge. In the event of a conflict the version of these Terms and Conditions on the P&O Ferries website will take precedence.
These Terms & Conditions apply specifically to and for the charging of electric vehicles and the use of designated charging points located onboard certain of the vessels. They are supplemental to the standard Terms of Business and shall take precedence for the charging of electric vehicles and use of all charging points on board applicable vessels.
1. DEFINITIONS
For the purposes of these Special Terms and Conditions:
“Charging Point” means a designated EV charging station owned by and on board a Vessel that is suitable for charging an EV and includes all equipment associated with the charging station;
“EV” means a motor vehicle registered for use on public roads whose main source of power is electricity stored in an on-board battery or batteries (including hybrid models);
“Special Terms and Conditions” means the terms and conditions stated in this document, as may be updated by us from time to time;
“Vessel” means, either of the ropax vessel “P&O Pioneer” or “P&O Liberte” and “Vessels” means both of them; and
“We” or “us” means P&O Short Sea Ferries Limited; or alternatively the owner, charterer, manager or other operator of the Vessel, together with (in each case) its employees, agents, independent contractors and sub-contractors (including stevedores).
2. CONTRACT
2.1. Notwithstanding our standard Terms & Conditions, these Special Terms and Conditions shall always apply and take priority for the charging of electric vehicles and use of Charging Points on board the Vessels.
2.2. By using a Charging Point, you acknowledge that you have read and understood these Special Terms and Conditions, and that you agree to be bound by them. If you do not agree to be bound by these Special Terms and Conditions, you must not use a Charging Point nor must you actively or passively obstruct any other person or EV from having access to the Charging Point.
2.3. The offer is accepted by us by activating the Charging Point and simultaneously represents the start of charging of the EV ("Charging Process"). For the duration of the Charging Process, you are entitled to use the Charging Points.
2.4. The Charging Process is only available to EVs built by the principal manufacturer and licenced for road use.
3. USER RESPONSIBILITIES
3.1. You agree to pay the applicable fixed fee as notified by us to you at the relevant Charging Point and successful payment of such fee will activate the Charging Process.
3.2. You are responsible for ensuring that the EV is compatible with the onboard charging system and is safe and fit for use. You will ensure that all connections are made correctly, safely, and in accordance with manufacturer guidelines. The EV and the equipment necessary for the Charging Process must comply with all applicable legal, statutory and regulatory requirements. We will provide cables to plug your vehicle in. We are not liable for any issues caused by incorrect use, or incompatibility.
3.3. You are responsible for ensuring that the battery in your EV is compatible with using the Charging Points to charge your EV and you shall not connect your EV to the Charging Points should the battery be damaged, faulty, or otherwise modified in any way.
3.4. The Charging Process ends when you stop the power consumption, your EV reaches full or when you disconnect the EV from the Charging Point.
4. VEHICLE SECURITY
During the Charging Process, the EV and its contents are left at your own risk and you remain responsible for securing your EV at all times.
5. AVAILABILITY OF SERVICE AND OPERATIONAL LIMITATIONS
5.1. The Charging Points are provided on a best-efforts basis and subject to availability. Access to Charging Points cannot be guaranteed and may be limited.
5.2. Charging availability may be interrupted, limited, or unavailable due to operational and/or technical requirements, safety considerations, adverse weather conditions or vessel motion at sea and we are entitled to interrupt the Charging Process or to reduce the charging power without notice in case of the same.
5.3. We reserve the right to monitor charging activity and to disconnect any EV at our sole discretion for safety, operations or compliance reasons.
6. LIABILITY
6.1. You acknowledge that you will use the onboard EV charging facilities at your own risk. We accept no responsibility for any loss, damage, or malfunction to your EV, vehicles, batteries, charging systems, or related equipment that may occur while using the chargers at the Charging Points.
6.2. We shall not be liable to you as the user, whether in contract, tort (including negligence), breach of statutory duty or otherwise for any loss, damage, cost or expense, claim or liability of any kind whatsoever caused howsoever arising, including but not limited to any liability arising out of or in connection with:
(a) the use or attempted use of any EV charging facilities (including but not limited to the Charging Points), including any failure of a Charging Point to supply electricity at any particular rate, power level or duration;
(b) any interruption, delay, suspension or unavailability of charging services for any reason, including (without limitation) maintenance, technical fault, network outage or adverse weather conditions or vessel motion at sea;
(c) any act or omission by us in the interests of safety, security, navigation, vessel operations or compliance with legal or regulatory obligations;
(d) any defect in, or damage to the EV, charging cable, adaptor, or other equipment connected to or used with a Charging Point;
(e) any loss of, or damage to, your EV or any property left in or around your vehicle or at the Charging Point;
(f) any inaccuracy, unavailability or failure of charging-session data, energy consumption readings or billing estimates provided through our platform or application; and
(g) any act or omission of a third party (including grid operators, network providers or payment processors) beyond our reasonable control.
6.3. Without limiting clause 6.2, we shall not be liable to you for any of the following types of loss or damage, even if foreseeable for loss of profits or revenue or business; loss of goodwill or reputation; consequential, indirect or special loss or damage of any nature; or any cost of alternative charging arrangements or onward transportation.
6.4. Nothing in these Special Terms and Conditions shall constitute a waiver of any statutory rights which cannot be waived. The exclusions and limitations in this clause 6 apply only to the fullest extent permitted by applicable law.
6.5. This clause 6 shall survive termination or expiry of these Special Terms and Conditions.