P&O Group Travel

Change in French Legislation

We would like to draw your attention to and relay a change in legislation. We have been informed by the French authorities that fines will be imposed on coach companies which transport passengers without valid travel documentation or visa, up to the amount of €10000 per refused passenger. The fine will be imposed on the driver/company via a court order or the driver maybe arrested in Calais. For further information including requirements, please visit france-visas.gouv.fr.

What is the ETA?

The ETA is a digital travel permit required for travellers who want to travel to the United Kingdom but do not require a full visa. It is being introduced in phases and is intended to improve security and control over incoming travellers.

Who needs an ETA?

• Nationalities: Travelers from countries that could enjoy visa-free travel in the past to the UK.

• Application: Both for short stays, such as holidays and business trips, as well as for transits via the UK.

• Please note: Citizens of the EU, EEA and other specific countries will require an ETA from travelling to the UK from April 2, 2025. Always check the latest list of countries on https://www.gov.uk/guidance/apply-for-an-electronic-travel-authorisation-eta

How to apply for an ETA?

Application process:

• The application is made online via the official UK government website or using the UK ETA app

• A valid passport and trip details are required.

• The fee is approximately £10 (subject to change)

Approval time:

Usually within a few minutes, but travellers are advised to make the request at least a few days before departure.

Validity

• An ETA is usually valid for multiple trips within a period of 6 months.

• It is important that travellers check their ETA on every trip and renew it if necessary.

Practical tips for travel agents

Communication with customers:

• Inform customers of ETA requirements in a timely manner, especially if traveling from visa-free countries.

• Advise customers to apply for the ETA well in advance.

Check ETA status:

• Ask travellers to share their approved ETA before you confirm their bookings.

Provide additional help:

• Provide support to customers who are unfamiliar with online applications.

• Refer to trusted sources, such as gov.uk, for additional information.

Important Links

• ETA Application and Information: gov.uk

• Frequently Asked Questions: VisitBritain

Please note that it remains the travellers' responsibility to have the correct travel documents. P&O Ferries does not compensate costs arising from travellers not having the correct travel documents.

We will absorb any price increases until the price of Marine Gas Oil (MGO) reaches £340 per tonne. At this point the fuel surcharge calculator will indicate the appropriate surcharge for the applicable journey for each coach booking.

The current Fuel Surcharges are shown below.

Download our Fuel Surcharge Sheet for 2025.

Click to download our Groups Passenger List form.

If you are using the P&O Group Scan App, then a physical Group Passenger List is no longer required to be completed. 

You can view our conditions of group travel via the link below:

Group Travel Conditions of contract rates.

We are very pleased to announce the launch of our NEW Group Scan App for our Dover to Calais group customers!

We value all of our customers, including travel coach operators, which is why we've worked with our teams to bring you this app to make your check in journey even easier. Speed up the check-in process at port by scanning all passport and ID cards ahead of your arrival, then simply present the app to port staff once at the port, who will direct you through to check in, without the need for API checks.

Download the latest user guide below for a step by step guide on how to use this exciting new app or visit our YouTube channel for a demo!

Benefits of the Group Scan App:

• Scan passports and ID cards ahead of arriving at the port to save time.

• Journey details and passenger details all in one place.

• Secure and reliable data storing.

• FAQ's.

• Available in English and French.

For Group Scan App queries please email: group.scan@poferries.com

Download the Group Scan App User Guide here.

Download App

To download our new Group Scan App, follow the relevant link below.

Apple App Store Link

Google Android App Link

Need some help with our Group Scan App? We've put together a list of our most frequently asked question as a guide to help you use the Group Scan App, see below for the download link.

Download Group Scan App FAQ's document.

Please ensure to read and complete the below Young Persons Behaviour form prior to travel. This form must be handed to the Duty Manager at the Information Desk on embarkation.

You are also required to complete the below Youth Group Travel Code of Conduct (Risk Assessment) and return to the ships security warden, please download this document and complete accordingly.

Download Youth Group Travel Code of Conduct - Hull to Rotterdam

Find out information about our pre-booked meal vouchers from the download below. 

The carriage of supporter groups is subject to the following special Terms and Conditions - please download below. Please note, an official reservation confirmation will only be given after we have received your signed agreement.

Download our CONDITIONS OF CARRIAGE FOR SUPPORTER GROUPS DOVER TO CALAIS

Last updated: 16.09.24

The passenger cabin list for north sea sailings, must be completed and returned to P&O Ferries no later than 42 days prior to your departure. Full details are provided on the form below.

Download Passenger Cabin List - North Sea.

Here you can find some essential information for your day of travel based on your route.

Dover to Calais

Hull to Rotterdam

Cairnryan to Larne

Group Request Forms for 2024 Advanced Booking requests.

Click here to download for 2024 travel

Click here to download for 2025 travel